How to Complete KYC Verification

How to Complete KYC Verification at Our Casino!

If you're new to online casinos, the KYC verification process might sound intimidating. It isn't. KYC simply means verifying your identity through our account verification process, so we know it's really you and can ensure your winnings are paid to the correct person..

What is KYC?

At Our Casino, verification is completed directly within your account. No confusing paperwork or complicated steps. Just a quick verification process that you'll typically complete once, so you can enjoy a smoother experience going forward.

Why We Require Verification

Identity verification is a standard part of how reputable online casinos protect their players. At Our Casino, verifying your identity helps prevent fraud, safeguard your personal information, and ensure withdrawals are sent to the correct person. While it may seem like an extra step, it's designed to keep your account secure and make withdrawals safe and seamless.

What You'll Need

Before you begin, have the following ready:

Government-issued Photo ID (Driver's license, passport, ID card, or residence permit)
Proof of Address (Utility bill, bank statement, or government document issued within the last 3 months)
Your device's camera for document photos and a quick selfie

That's all you need. Let's get started.

Step-by-Step Verification

Step 1: Go to the Withdraw Section

Note: The Verify button only appears if you have a withdrawable balance. If you don't see this option, please contact our Support Team to submit your documents by email.

Step 2: Select a Withdrawal Method

Choose any available withdrawal method (such as Bank Wire, Bitcoin, or another available option). If your account hasn't yet been verified, this will trigger the verification process.

Step 3: Click "Verify Your Account"

You'll see a prompt asking you to verify your identity. Click Verify Your Account.

Once selected, a unique verification link will be sent to the email address registered on your account. The link remains valid for 7 days. If it expires, simply restart the process from Step 1.

Step 4: Enter Your Name

Enter your first and last name exactly as they appear on your government-issued ID, then click Verify.

Step 5: Review the Verification Steps

You'll see an overview of the verification process:

Verify your identity
Verify your address
Complete a quick selfie (liveness check)

Click Start Verification to continue.

Step 6: Select Your Document Type

Choose your country and the type of identification you'll be submitting:

Driver's License
ID Card
Residence Permit
Passport

Step 7: Upload Your ID

Capture clear images of both the front and back of your identification.

For the best results:

Use good lighting.
Avoid reflections or glare.
Do not crop or edit the images.

Tips for ID Photos

Submitting clear photos the first time helps speed up verification.

Accepted

All four corners of the document are visible.
Text is clear and easy to read.
Good lighting with no glare or shadows.
Color photo.

Not Accepted

Blurry or out-of-focus images.
Cropped documents.
Photos that are too dark or overexposed.
Identification that doesn't match the account holder's name.

Step 8: Upload Proof of Address

Upload a document showing your current residential address.

Accepted documents include:

Government-issued ID showing your address
Bank statement issued within the last 3 months (must include partial transaction history)
Utility bill issued within the last 3 months
Government-issued document dated within the last 3 months

Accepted file formats:

JPG
PNG
HEIC
WEBP
PDF

Maximum file size: 20 MB

Step 9: Complete the Selfie Check

The final step is a quick selfie to confirm your identity.

For best results:

Use a well-lit area.
Keep your face centered within the frame.
Remove hats, sunglasses, or masks.
Follow the on-screen instructions until complete.

Additional Verification Documents

Our online verification system collects your:

Government-issued Photo ID
Proof of Address
Selfie

In some cases, our Verification Team may request additional documentation to complete the verification process. If this happens, you'll receive an email with instructions. At this time, any additional documents should be submitted by replying to that email.

Examples of additional documents that may be requested include:

Photos of your bank card
Screenshots of your e-wallet or cryptocurrency wallet
A photo of you holding your government-issued photo ID
Any other documentation required to complete verification

Important: Additional identity verification may be requested regardless of your payment method and is not limited to cryptocurrency transactions.

What Happens Next?

Review Time: Most verifications are completed within 24 to 48 hours.
Status Updates: We'll email you once your verification has been approved or if additional information is needed.
Future Withdrawals: Once verified, you generally won't need to repeat the process unless updated documentation is required, such as an expired ID.

Frequently Asked Questions

What is KYC?

KYC stands for Know Your Customer. It's the process used to verify your identity, helping protect your account and ensuring withdrawals are securely paid to the correct person.

Where do I verify my account?

You can begin verification from the Withdraw section of the cashier, where identity verification is initiated before processing your first withdrawal.

Do I need to verify my account before withdrawing?

Yes. Verification must be completed before your first withdrawal can be processed.

How long does verification take?

Most reviews are completed within 24 to 48 hours. Providing clear, readable documents can help speed up the process.

What if my verification is rejected?

If additional information or clearer documents are needed, we'll email you with instructions explaining what to do next. Simply submit the requested information, and the review process will continue.